This Return and Exchange Policy was last updated on the 25th September 2020.
The National Trust of Trinidad and Tobago is a membership-based organisation established by the National Trust of Trinidad and Tobago Act Chap. 40:53 to promote the conservation and protection of heritage assets in the country. This mandate is supported by our members and customers through participation in tours and events as well as the sale of merchandise at our online store and Trust Shop.
This Return and Exchange Policy outlines the process to address customer concerns following the purchase of merchandise and tickets from the National Trust. All returns are subject to a standard verification and approval process by the National Trust.
Customers who wish to return any merchandise purchased at our Trust Shop or online store must keep the item in its original packaging and contact our sales team at 225-4750 or firstname.lastname@example.org within seven (7) days of purchase. A copy of the purchase receipt must be provided. Our sales team will process the return and, where approved, customers may opt for a refund, an exchange of the product or a credit note towards future purchases at our Trust Shop or online store. Shipping and handling costs as well as taxes and processing fees are not considered as part of the refund.
Merchandise must be returned in the original packaging to the offices of the National Trust of Trinidad and Tobago, 68 – 70 Sackville Street, Port of Spain during normal business hours Mondays to Fridays, 8:00 AM to 4:00 PM or as advised.
2.1 Refunds, exchanges, credit notes will NOT be provided where:
- Item is damaged by misuse, abuse, improper care or negligence, accidents, soiling, or other contamination;
- Item has evidence of wear and tear;
- Item has been lost or damaged other than during shipping and handling;
- Item has a defaced or missing label(s);
- Item is returned for personal reasons unrelated to product performance or satisfaction.
Persons wishing to return tickets purchased at our Trust Shop or online store must contact our sales team at 225-4750 or email@example.com no later than seven (7) days before the date of the event/tour for a refund, an exchange for a ticket to another event or a credit note towards future purchases. Alternatively, refunds, exchanges or credit notes will only be considered if there is someone else confirmed to take the place of the customer on that particular tour or event. Please note that tickets are not transferable without the prior express authorisation of the National Trust.
Customers are advised that they will be subject to COVID-19 protocols as applied by the National Trust to ensure the safety and health of all participants in tours and events conducted by the Trust. On the day of the tour/event, all customers will be required to sign the Health Declaration Register prior to embarkation. Persons who present symptoms considered in Our COVID-19 Policy will not be allowed to participate in the tour/event.
5.0 Other matters
In the event of an emergency, consideration may be given to a shorter period however the calculation of the refund, if granted, will be net of costs already incurred to third party suppliers, such as caterers or transport contractors, where the respective vendors are unable to reimburse the National Trust due to non-attendance of customers. Refunds for tickets transacted via third party credit card or voucher processing systems which levy a service charge on payment transactions, will be calculated less the relevant processing service charges. Full refunds will be offered if the National Trust cancels a tour. Please note that refunds for tours and events will be processed in accordance with our Refund Policy.
We reserve the right to make changes to this Return and Exchange Policy and by posting to our website nationaltrust.tt shall be deemed effective notice and such changes shall be effective immediately.